Delivery & Order Enquiries

Our warehouse team & customer service team are taking a well-deserved break over the Christmas and New Year holidays. As such, all orders placed between Wednesday 18th December 2024 to Tuesday 7th Jan 2025, will start to be dispatched from Wednesday 8th of January. We endeavour to dispatch your order as soon as possible, please lookout for a dispatch confirmation following the 8th of January for the status of your order. We thank you for your patience & wish you and your loved ones a Merry Christmas & Happy New Year!

We strive to provide our customers with an excellent customer experience. With the current freight network delays and a significantly higher parcel volume, we have made the decision to suspend our express post service as we are unable to guarantee the fast delivery you have been used to on our site. We did not feel it is right to be charging for a service that is not performing at its usual high standard. Please know, our Standard delivery service is still a Priority Service & we are in contact with our freight services to ensure we are able to provide as best of an experience possible. Given the current network delays Australia wide, we are expecting a 5-7 business day turn around on parcels to be delivered post-dispatch. We thank you for your understanding & really appreciate your patience with delivery delays

Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.

We strive to provide our customers with an excellent customer experience. With the current freight network delays and a significantly higher parcel volume, we have made the decision to suspend our express post service as we are unable to guarantee the fast delivery you have been used to on our site. We did not feel it is right to be charging for a service that is not performing at its usual high standard. Please know, our Standard delivery service is still a Priority Service & we are in contact with our freight services to ensure we are able to provide as best of an experience possible. Given the current network delays Australia wide, we are expecting a 5-7 business day turn around on parcels to be delivered post-dispatch. We thank you for your understanding & really appreciate your patience with delivery delays

Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.

Free Delivery on Orders over $75. It will cost $12.95 to ship your Australis goodies if your product order is less than $75. Please note, cost of shipping is not included as part of the $75 minimum spend for free shipping. For international delivery, shipping cost are calculated by the destination country of your package once you begin the checkout process.

After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Star Track and you can track the parcel on their website www.startrack.com.au.

To ensure we are offering the best customer service experience, we are upgrading our international shipping process. Therefore we are only offering international shipping to the following countries: USA UK Canada We really appreciate your patience during this time and will be shipping to your door again very soon. In the meantime you can shop our products in your country here:

• NZ :  https://www.farmers.co.nz/brand-Australis?urlreferrer=brandslisting?q
• Indonesia : https://www.jd.id/  (Australis launching in May 2019)
• Canada :  https://www.facebook.com/BlushBeautyBarSK/

If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.

Yes, we can deliver to PO Boxes, military addresses and Parcel Lockers (for Air freight orders only).

Yes, only if you are home when the parcel is delivered, you will be asked to sign for the delivery. If not home the parcel will be left in a secure location if possible.

Please contact our Customer Service Team here.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country. You are responsible for ensuring to comply with laws and regulations of the country of destination. Australis does not have any responsibility on these additional charges that may apply. Please refer to the government department for your country

Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols for example, cannot go via Air internationally.

This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia.

Yes, we usually do offer express shipping at $15 for Australia. However, due to delays in the freight network, we have temporarily suspended our Express Shipping option until further notice.

If you would like to speak to our customer service team, please email customer.service@australiscosmetics.com.au or call them on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEDT, Fri 9am-1pm AEDT). Alternatively, you can fill out our contact form here.

Please contact our customer service team via email within 14 days of delivery or if your order has not arrived after 14 days of order date at customer.service@australiscosmetics.com.au or call on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEDT, Fri 9am-1pm AEDT). Please be sure to include your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

We would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer service team with your order number, the faulty item's name and number and a description of the fault. If you can include images, that would be even better. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

We would like to sort out any issues with incorrect items straightaway. Please contact our customer service team with your order number and the incorrect item's name and product number within 14 days of receiving your order. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account.

You can either create an account now or you can start shopping straight away and set up your account when you check out - whichever suits you best. Just follow the easy steps on the screen.

To update the details on your account, simply log in and edit My Details.

Open any newsletter sent to you by Australis Cosmetics Scroll to the bottom of the newsletter and click 'Unsubscribe'.

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.

PLEASE DOWNLOAD A RETURN SLIP HERE.