FAQs

Once you've placed your order, it joins a queue for immediate processing and fast dispatch. We are therefore unable unfortunately to make any changes, additions or amendments to orders. Sorry!

If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team via the Contact Us form as soon as possible to let them know the issue. Please ensure you have your order number included in your message. Unfortunately if the order has been shipped, we are unable to refund the shipping cost.

Please contact our customer service team via the contact form or call on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEST, Fri 9am-1pm AEST). Please be sure to include your order number and the missing item name. We will endeavor to resolve the issue for you as quickly as we can.

No way! We love animals. Australis do not test on animals in any way and all of our suppliers are certified.

Oh no! As soon as you discover a fault, please contact our customer service team via the contact us page with your order number, the faulty item's name and a description of the fault. We may ask for images so please try to take photos as soon as you discover the fault. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

It will cost $12.95 to ship your Australis goodies if your product order is less than $75. Product orders over $75 do not incur a delivery fee. Please note, cost of shipping is not included as part of the $75 minimum spend for free shipping. For international delivery, shipping cost are calculated by the destination country of your package once you begin the checkout process.

Our range is 100% Cruelty Free and Vegan!

Unfortunately at this stage we do not offer samples. However, (COVID permitting) we have testers available on all of our cosmetics stands in Priceline, Big W and selected Pharmacies.

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post. If a product has been purchased at one of our retailers, you will need to adhere to their returns policy.

PLEASE DOWNLOAD A RETURN SLIP HERE.

We always love to work with new bloggers and creatives. Click here to go to our contact form and send us a message - please remember to include your blog or Youtube link, as well as links to your social media channels. Your request will be reviewed by our PR team and successful applicants will be contacted.

Click here to go to our contact form and share with us some information about your event and how you’d like us to get involved. Your submission will be reviewed by our Brand team and successful requests will be contacted.

Click here to go to our contact form. to go to our contact form and share with us some information about your event and how you’d like us to get involved/how many items you need for your goodie bag. Your submission will be reviewed by our Brand team and successful requests will be contacted.

We love a good collaboration and are always looking for new brands to work with. Click here to go to our contact form and send us a little more information. Your submission will be reviewed by our Brand team and successful requests will be contacted.

Click here to go to our contact form and send us a message. Someone from the team will be in touch within 24-48 hours.

We accept the following payment types:

• Credit Cards (Visa & Mastercard)
• PayPal
• AfterPay

If you have a promo code, you will need to enter it on the shopping bag page. You need to enter the code exactly as it was given to you, without any spaces. Click 'Apply Code' after you have entered it.

If you are still having trouble with the code, please check the following:

• You can only use one discount/promo code per orders. This applies to our free shipping codes too
• Promo codes will only work if used with the correct offer
• Promo codes have an expiration date

If you are still having issues – please get in touch via the contact us page here or call us on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEDT, Fri 9am-1pm AEDT)

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks

Please check the following:

• Ensure you have enough funds on the credit card you are trying to use
• There are no spaces in your credit number
• You have completed all fields required
• Your name appears exactly the same as on the card

If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact us here.

PayPal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe & easy method of payment without disclosing your credit card or other financial information to the merchant. You simply need to sign up for an account and follow the prompts. For more information, please visit www.paypal.com.

Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free! First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

After you check out, the goods will be shipped to you by us. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

Afterpay is available to all people who:

• Live in Australia, NZ and USA
• Are at least 18 years old
• Are capable of entering into a legally binding contract
• Have a valid and verifiable email address and mobile number
• Have access to a Payment Method, for example by being the holder of a Card.

They do not require you to fill out a credit application form!

We do! For more information on our gift cards, please click here. To order a gift card, click here

Yes, all our prices are in Australian Dollars (AUD) and your credit card will be charged in this currency too.

Yes, all our prices include GST. At checkout, you will be able to see the amount of GST you are being charged.

We recommend you sign up to our email database so you are the first to know about any promotions we are running. Additionally, make sure you are following us on social media to get access to any sales and promotions or discounts.

No, you are only able to use one promo code per transaction. Click here to see our full Terms & Conditions page.

Click here to go to our contact form and fill in your product enquiry. Our Customer Care team will then be in touch.

Click here to go to our contact form and fill in your product enquiry. Our Customer Care team will then be in touch.

Click here to go to our contact form and let us know which product you are looking for, our Customer Care team will then be in touch.

The search bar is located on the very top of our webpage. Simply type in the product name you’re after and it will find the best matches.

Our products are available in all Priceline and Big W stores, as well as selected Pharmacies. A select range is also available in Target, Kmart and Coles Supermarkets. If you need assistance locating your nearest stockist, click here to go to our contact form. Please select ‘Stockist Enquiries’ as the reason in the drop down menu and fill in your stockist enquiry, please be sure to include your suburb and post code. Our Customer Care team will then be in touch.

We do not have any free samples to send out. However, we have testers available on all of our cosmetics stands in Priceline, Big W and selected Pharmacies (Covid permitting)

Ingredients are listed on every product page.

Some of our products contain sustainable Palm Oil. We only use suppliers with a RSPO (Roundtable on Sustainable Palm Oil) policy regarding sustainable plantation farming of palm oil. We do not test on animals in any way. All of our suppliers are certified.

If you would like to speak to our customer service team, please email customer.service@australiscosmetics.com.au or call them on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEST, Fri 9am-1pm AEST). Alternatively, you can fill out our contact form here .

Please contact our customer service team via email customer.service@australiscosmetics.com.au or call on 1300 650 981 (business hours are Mon-Thurs 9am-5pm AEST, Fri 9am-1pm AEST). Please be sure to include your order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

We would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our customer service team with your order number, the faulty item's name and number and a description of the fault. If you can include images, that would be even better. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

We would like to sort out any issues with incorrect items straightaway. Please contact our customer service team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account.